Shipping & Returns Policy
At Elegance Billiards, we want your purchase to be as straightforward and enjoyable as possible. Because our game tables are large and substantial products, we take care to ensure that orders are processed, shipped, and delivered with attention to detail.
This Shipping & Returns Policy explains our order processing, shipping, delivery, return, cancellation, and refund procedures for purchases made through Elegance Billiards.
Shipping Policy
Order Processing
Orders are processed within 10 business days after payment has been received and the order has been confirmed.
Processing time may vary in certain circumstances depending on product availability, order specifications, or other factors. If there is a significant change to the expected processing timeframe, we will communicate the applicable information to the customer.
Shipping & Delivery
Once an order has been processed and shipped, standard delivery typically takes 3–5 business days within the United States.
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or circumstances outside of our control.
Free Shipping
Standard shipping is free for eligible orders delivered within the United States.
No additional standard shipping charge will be added to eligible orders during checkout.
Certain specialized delivery services or special delivery requirements may be subject to additional arrangements or charges where applicable. If additional charges are required, they will be communicated to the customer before the service is provided.
Delivery Area
Elegance Billiards currently ships to addresses within the United States.
Customers should ensure that the delivery address provided at checkout is complete and accurate.
Delivery Access Requirements
Customers are responsible for ensuring that the intended delivery location can accommodate the dimensions and weight of the purchased game table.
Before ordering, customers should consider:
Exterior and interior doorways
Hallways and corridors
Staircases
Elevators
Turns and corners
Ceiling height
Garage and entry access
Any other access restrictions
If you are unsure whether a table can be delivered to your intended location, please contact Elegance Billiards before placing your order.
Special Delivery Requirements
Some game tables may require additional delivery coordination because of their size, weight, or configuration.
If your location has restricted access or requires special delivery arrangements, please contact us before placing your order so that we can determine the appropriate delivery requirements.
Delivery Inspection & Damaged Orders
Inspect Your Order
Because our game tables are substantial products, we recommend inspecting the packaging and product as soon as reasonably possible after delivery.
If you notice visible damage to the packaging, photograph the packaging before opening it whenever possible.
If the product is damaged, please take clear photographs of:
The product
The damaged area
The packaging
The shipping label
Any other relevant damage or information
Contact Elegance Billiards promptly with your order information and photographs so that we can review the issue.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or materially different from the product ordered, please contact us as soon as possible.
We will review the information provided and determine the appropriate resolution, which may include repair, replacement, replacement parts, return, refund, or another appropriate solution.
Please do not dispose of damaged packaging or return a damaged product unless instructed by Elegance Billiards.
Returns Policy
Return Eligibility
Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in this policy.
To qualify for a return, the product must be returned in acceptable condition and must not have been damaged, modified, or otherwise altered by the customer.
Certain products or circumstances may be subject to specific return requirements.
How to Request a Return
Customers must contact Elegance Billiards before returning any product.
To request a return, contact:
Email: info@elegancebilliards.com
Phone: +1 (713) 480-2581
Please provide:
Your order number
Your name
The product purchased
The reason for the return
Photographs where relevant
Once your request has been reviewed, we will provide the appropriate return instructions.
Please do not ship a product back without contacting Elegance Billiards and receiving return instructions.
Return Shipping Costs
The customer is responsible for return shipping costs for eligible returns.
Customers should use an appropriate shipping method and retain proof of shipment until the return has been received and processed.
If a product arrives damaged, defective, or incorrect due to an error on our part, the applicable return or resolution arrangements will be handled separately.
Restocking Fees
Elegance Billiards does not charge a restocking fee for eligible returns.
Custom & Made-to-Order Products
Custom and made-to-order products are eligible for return within the applicable 30-day return period, subject to the conditions of this policy.
Because customized and made-to-order products may have customer-specific specifications, finishes, configurations, or other characteristics, customers should contact Elegance Billiards before initiating a return.
All returned custom or made-to-order products must satisfy the applicable return condition requirements.
Used, Altered, or Damaged Products
Products that have been used, modified, damaged, assembled, or otherwise altered may be subject to additional return requirements.
Elegance Billiards reserves the right to review the condition of returned products before approving a refund.
Customers should return products in the condition required by the applicable return instructions.
Order Cancellations
Customers may request cancellation of an order within 3 days of placing the order.
To request a cancellation, contact:
Email: info@elegancebilliards.com
Phone: +1 (713) 480-2581
Cancellation requests received after the 3-day cancellation period may not be eligible for cancellation, particularly where an order has already entered processing, production, customization, or shipment.
Customers should contact us as soon as possible if they wish to cancel an order.
Refund Policy
Approved Returns
Once an approved return has been received and inspected, Elegance Billiards will determine whether the product qualifies for a refund.
If the return is approved, the refund will be issued to the original payment method.
Refund Timing
Approved refunds are processed within 7 business days after the returned product has been received and the return has been approved.
After Elegance Billiards processes the refund, the time required for the funds to appear in the customer’s account may depend on the customer’s bank, credit card company, payment provider, or financial institution.
Shipping Charges
Standard shipping is free for eligible orders.
For approved returns, the customer is responsible for return shipping costs.
Any applicable refund will be processed according to the terms of this policy.
Exchanges, Repairs & Replacements
Depending on the circumstances, Elegance Billiards may offer a repair, replacement, replacement parts, exchange, refund, or another appropriate resolution.
The available resolution may depend on the condition of the product and the circumstances of the issue.
For products that arrive damaged, defective, or incorrect, please contact us promptly so that we can review the matter and determine the appropriate next step.
Contact Us
If you have questions about shipping, delivery, returns, cancellations, damaged products, or refunds, please contact Elegance Billiards.
Elegance Billiards
Phone: +1 (713) 480-2581
Email: info@elegancebilliards.com
Address: 256 Chapman Road STE 1054, DE, USA
Website: www.elegancebilliards.com
When contacting us regarding an order, please include your order number whenever possible so that we can assist you efficiently.
Shipping & Returns FAQ
How long does delivery take?
Orders are processed within 10 business days. After processing, standard delivery typically takes 3–5 business days within the United States.
Is shipping free?
Yes. Standard shipping is free for eligible orders delivered within the United States.
How will I know when my order is shipped?
Orders are processed after payment and order confirmation. Once your order is ready for shipment, applicable shipping or delivery information will be provided using the contact information associated with your order.
What should I do if my table arrives damaged?
Inspect your order as soon as reasonably possible after delivery. If you notice damage, photograph the product, packaging, and shipping label and contact Elegance Billiards promptly at info@elegancebilliards.com or +1 (713) 480-2581.
Please do not dispose of the packaging or return the product unless instructed.
Can I return a game table?
Eligible products may be returned within 30 days of delivery, subject to the conditions of this policy.
Customers must contact Elegance Billiards before returning an item.
Who pays for return shipping?
The customer is responsible for return shipping costs for eligible returns.
Is there a restocking fee?
No. Elegance Billiards does not charge a restocking fee for eligible returns.
Can customized or made-to-order tables be returned?
Yes. Custom and made-to-order products may be returned within the applicable 30-day return period, subject to the conditions of this policy.
Customers should contact Elegance Billiards before returning a customized or made-to-order product.
How long do refunds take?
Approved refunds are processed within 7 business days after the returned product has been received and the return has been approved.
The customer’s financial institution may require additional time to post the refund.
Can I cancel my order?
Customers may request cancellation within 3 days of placing an order.
Cancellation requests received after this period may not be eligible, particularly if the order has already entered processing, production, customization, or shipment.
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