ELEGANCE BILLIARDS

Frequently Asked
Questions

Everything you need to know about choosing, purchasing, delivering, and
enjoying your game table. If you cannot find the answer you are looking for,
our team is always available to assist.

THE ELEGANCE GUIDE

Making Your Choice With Confidence

A premium game table is an investment in your home, entertainment space, or
commercial environment. Before placing an order, you may have questions
about dimensions, construction, finishes, delivery, installation, and
maintenance.

Below we have answered some of the questions customers ask most frequently.
For product-specific information, always refer to the individual product
listing or contact our team.

PRODUCTS & SELECTION

Choosing Your Game Table

Elegance Billiards offers a curated selection of premium game tables, including pool and billiard tables, snooker tables, poker tables, foosball tables, air hockey tables, and other game-room products. Product availability may vary.

The correct table size depends on both the table itself and the amount of playing space available around it. Before purchasing, measure the intended room carefully and allow sufficient clearance for comfortable play and cue movement. Product dimensions should be reviewed together with the manufacturer’s recommended playing area.

Many game tables are available in different designs, finishes, materials, and upholstery options. Available choices depend on the individual model. Please review the product listing or contact us for details about a specific table.

Yes. Our collection is intended for customers looking to create sophisticated residential game rooms, entertainment spaces, lounges, and other recreational environments. Always check the dimensions and specifications of the individual product before ordering.

Selected game tables may be suitable for hospitality, entertainment, commercial, or professional environments. If you are furnishing a hotel, club, restaurant, development, office, or other commercial space, contact our team to discuss your requirements.

ORDERS & PURCHASING

Before You Place Your Order

You can place an order through the purchasing options provided on the relevant product page. If you need assistance before ordering, contact Elegance Billiards and our team can help with product questions, specifications, availability, and purchasing information.

Absolutely. We encourage customers to contact us if they have questions about a product, dimensions, specifications, finishes, availability, delivery, or suitability for their space.

[/accordion] Yes. If you are comparing several tables, send us the product names or links along with your requirements. This is particularly useful when selecting tables for a complete game room or commercial project.

[/accordion] Yes. Elegance Billiards welcomes enquiries from interior designers, architects, hospitality businesses, developers, entertainment venues, commercial buyers, and other professional customers.

[/accordion] For the most useful response, include the table you are interested in, your preferred size or style, the quantity required, your intended use, and the delivery destination. If you are furnishing a room, providing the approximate room dimensions can also be helpful.

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DELIVERY & LOGISTICS

Delivery Information

Delivery options depend on the product, order requirements, and destination. Please review the shipping information provided for the product or contact our team before purchasing if you need clarification about delivery to your location.

Delivery times can vary depending on the product, availability, destination, shipping method, and other logistical factors. Please refer to the applicable shipping information or contact us for an estimate before placing your order.

[/accordion] Game tables can be large and heavy, and delivery requirements vary by product. Before ordering, customers should consider access to the property, doorways, stairways, elevators, and the room where the table will be installed. Contact us if you have questions about delivery requirements for a particular table.

[/accordion] Assembly and installation arrangements vary by product and destination. Please check the individual product information or contact our team before ordering to confirm what is included with your purchase.

[/accordion] If your order arrives with visible damage, document the condition of the package and product as soon as possible and contact us promptly. Keep the original packaging and supporting documentation until the issue has been reviewed. Additional requirements may apply under the applicable shipping and returns policy.

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RETURNS & SUPPORT

After Your Purchase

Returns are subject to the terms and conditions of the applicable Elegance Billiards return policy. Because game tables can be large, heavy, customized, or specially ordered, return eligibility may vary by product. Please review the full Returns & Refunds Policy before purchasing.

Return eligibility for customized, made-to-order, or special-order products may differ from standard products. Please contact us before placing an order if you are considering a customized table and want to understand the applicable terms.

[/accordion] If you believe you have received an incorrect product, contact us promptly with your order information and photographs of the item received. Our team will review the issue and advise you on the next steps.

[/accordion] For assistance after your purchase, contact our customer service team with your order information and a clear description of the issue or question. Providing photographs where relevant can help us understand and resolve product or delivery concerns more efficiently.

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CARE & MAINTENANCE

Keeping Your Table Exceptional

Care requirements vary according to the table’s materials and construction. Follow the care and maintenance instructions supplied with the product and avoid using cleaning products that are not recommended for its specific materials.

A billiard or pool table should be positioned on a suitable, stable surface in a room with enough clearance for comfortable play. Consider the playing area, cue length, access around the table, lighting, humidity, temperature, and protection from direct environmental exposure.

[/accordion] Moving a large game table can affect its positioning, level, assembly, or playing performance. If a table needs to be relocated, follow the manufacturer’s instructions and use appropriately qualified professionals where required.

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STILL HAVE QUESTIONS?

Let’s Find the Right
Table for Your Space

Our team is ready to help with product information, table selection,
availability, delivery questions, and game-room requirements.

Contact Elegance Billiards